Privacy Policy

Effective 8 September 2026

This policy explains what MesoMind collects, why, and what we do not collect. We have kept it specific rather than generic, so you can check it against what the Software actually does.

What we collect

• Account details. Your email address and a hashed password. We never store your password itself.
• Licence data. Your licence key, plan, expiry date, and a hardware fingerprint of the machine the licence is bound to.
• Usage counters. On the free tier, the number of seconds run in the current week, so the weekly limit can be enforced. This is a running total, not a record of what you did.
• Payment records. Invoice reference, amount, currency, and the payment provider's transaction id. We use these to match a payment to your account and to answer support questions.
• Account messages. Messages we send to your in app inbox, such as your licence key after a purchase.
• Bug report screenshots. Only when you choose to send one from inside the Software. These are never captured automatically.
• Server logs. Standard web server logs, including IP address and timestamp, kept for security and abuse prevention.

What we do not collect

• We do not capture your screen in the background. Screen reading happens locally on your computer and those frames are never uploaded.
• We do not collect your game account name, password, or character data.
• We do not read files on your computer outside the Software's own folder.
• We do not sell your data, and we do not share it with advertisers or data brokers.
• We do not run third party advertising or analytics trackers on the website.

Why we hold it

To run your account and licence, to take payment, to enforce the free tier limit, to answer support requests, and to detect fraud and licence sharing. We do not use your data for any purpose beyond operating the Service.

Cryptocurrency payments

Payments are processed by a third party crypto payment provider. When you pay, that provider receives the invoice amount and your blockchain transaction, and it applies its own privacy policy and compliance checks. We receive back only the payment status and reference. We do not receive your wallet's private keys, and we never ask for them. Blockchain transactions are public by nature and are outside our control.

Hardware fingerprint

The Software derives a fingerprint from your computer's hardware so a licence can be bound to one machine. It is stored as an identifier tied to your licence. It is not used for tracking you across other software or websites, and it is not shared with anyone.

Email

We use your email address to identify your account and to reply when you contact support. Your licence key and account notices are delivered to the inbox inside the dashboard and the Software, not by email. We do not send marketing email.

How long we keep it

Account, licence, and payment records are kept while your account exists, and afterwards only as long as needed for legitimate business or legal reasons, such as fraud prevention and financial records. Usage counters reset weekly. Bug report screenshots are deleted once the report is resolved. Blocked hardware fingerprints are kept indefinitely so a ban cannot be undone by making a new account.

Security

Passwords are hashed. Traffic to the website and API runs over HTTPS. Access to the production server is restricted to key based administrator login. No system is perfectly secure, and we cannot guarantee absolute security.

Your rights

You may ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete your account and its data. Email mesomind.help@proton.me from the address on the account. We will respond within 30 days. Deleting your account ends any remaining subscription time without refund, and we may retain payment records and blocked fingerprints where we have a legal or anti fraud reason to do so.

Children

The Service is not intended for anyone under 18, and we do not knowingly collect data from children.

Changes

We may update this policy. Material changes will be posted here with a new effective date.

Contact

Email mesomind.help@proton.me with any privacy question.