Refund Policy

Effective 8 September 2026

This policy is part of our Terms of Service. It explains when we refund and when we do not. We have written it plainly so there are no surprises after you pay.

Try the free tier first

A free tier is available with a limited weekly runtime. It runs the same Software on your own computer. We strongly encourage you to confirm that MesoMind works on your machine and with your setup before buying a paid plan. This is the best protection against being disappointed by a purchase.

When we will refund

We will issue a full refund if, within 7 days of your purchase:

• the Software will not run on your computer, and we cannot resolve it with you through support, or
• a defect on our side stops your paid subscription from activating, or
• you were charged twice for the same subscription period, or
• you paid but your licence was never granted because of a fault in our payment handling.

For the first case, we ask that you contact support and give us a genuine chance to fix the problem first. Most setup issues are solvable in a message or two.

When we will not refund

• Your game account was banned, suspended, or restricted. This is the risk you accept when you use automation software, it is stated plainly in our terms, and it is not a defect in the Software.
• You changed your mind after using the Software beyond a trial of its basic function.
• You bought the wrong plan length but the subscription is working. Contact us anyway and we will do what we reasonably can.
• Your subscription expired and you did not renew in time.
• Your account was suspended or terminated for breaching our terms, including licence sharing or resale.
• More than 7 days have passed since the purchase.
• The value of the cryptocurrency you paid with moved after payment. Refunds are calculated on the US dollar invoice amount.

How to request one

Email mesomind.help@proton.me from the address on your account, within 7 days of purchase, and include:

• your account email
• the invoice reference or the date and amount of payment
• a short description of the problem, with a screenshot if there is an error on screen

We aim to reply within 2 business days.

How a refund is paid

Approved refunds are sent in cryptocurrency to a wallet address you provide. The refund is calculated on the US dollar amount of the original invoice, converted at the rate on the day we send it. Blockchain network fees are deducted from the amount sent, because those are paid to the network and not to us. Please double check the address you give us. A refund sent to a wrong or incompatible address cannot be recovered, and we cannot send it again.

If we discontinue the Service

If we permanently shut the Service down while you hold unused paid time, we will refund the unused portion on a pro rata basis, without needing a request from you.

Contact

Email mesomind.help@proton.me with any question about this policy.